Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging so that we can resell the product.

Several types of goods are exempt from being returned. In particular we strictly do not accept returns for fabrics, ribbons and trimmings that have been cut from the roll. Under the Consumer Contracts Regulations, we consider cut lengths of fabric, ribbons and trimmings to be made to order and as such are not returnable. Please check carefully before ordering and we would always recommend to request samples if needed. Perishable goods such as paper patterns cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will contact you via email or phone to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, using the original method of payment. Where credit card payment has been used we will contact you to process the payment card information and issue a refund which will be received within a certain amount of days dependent on your credit card company or bank.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@edinburghfabrics.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. This does not include fabrics, ribbons and trimmings cut to specified lengths as these will be thoroughly checked before being sent out in any order. If you need to exchange it for the same item, send us an email at orders@edinburghfabrics.co.uk and either return your item to the store in person or send your item to: Edinburgh Fabrics, 12 - 14 St Patrick Square, Edinburgh, EH8 9EZ, United Kingdom.

Shipping
To return your product, you should mail your product to: Edinburgh Fabrics, 12 - 14 St Patrick Square, Edinburgh, EH8 9EZ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund and return shipping costs are incurred by us this will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item for a return we recommend you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.